Frequently Asked Questions
Find answers to some of the most commonly asked questions about our courses and programs.
Prospective Students
Are all of your courses eligible for OSAP (Ontario Student Assistance Program) funding?
Yes, with the exception of the TESL (Teaching English as a Second Language) and ITT (Internationally Trained Teachers) courses, all of our programs are eligible for OSAP funding.
How do your online courses work?
On the first day of your course, your instructor will contact you within onQ to welcome you to the course. You and your course colleagues will get to know each other and form an online learning community where you will share ideas, engage in online discussions, and receive individual feedback from your instructor.
Your online course will be composed of several modules, each with its own due date. You are not required to be online at a particular time but will have deadline dates to keep. Assignment submissions to instructors must be uploaded by the module’s due date. Discussion tasks must be completed within the time frame of the specific task, allowing you and your course colleagues enough time to read and respond to each other’s posts.
Are accommodations available for students with disabilities?
Yes. If you require accommodations, we encourage you to do the following:
- Contact Brandon Ruck at brandon.ruck@queensu.ca about required accommodations at least two weeks before the start of the course.
- Provide necessary documentation upon request.
- Develop an accommodation plan with us that will be implemented by and communicated with your course instructor.
How do I pay for a course?
Course fees must be paid in full using VISA, MasterCard, or Interac via your Queen’s SOLUS account. No other payment methods are accepted. Once you have paid for your course, allow for 1–2 business days to gain access.
View a step-by-step guide on how to pay for a course.
For more information, see our Fees, Refunds and Financial Support page.
Please note that if you have not accepted and paid for your course by the first day of the course, your offer will be revoked.
What are the computer requirements needed for an online course?
To access your online course, you will need a browser such as Google Chrome or Mozilla Firefox, which are freely available. Safari 5+ is also supported.
Get Chrome
Get Firefox
What is my NetID, and where do I get it?
Your NetID is your unique identification number at Queen’s that you will use to access online services and courses at Queen’s. Once you have been enrolled in a course, information on how to get your NetID will be sent to you by email.
How do I set up and access my Queen’s email account?
You can access your Queen’s email account through your course in onQ. On the course navigation bar, click on Office 365; this will bring you to the login page for Office 365. You will then enter your email address [YOUR NETID]@queensu.ca and your NetID password. Under Apps, click Outlook. These credentials are also used to access your course.
Enrolled Students
How do I change courses?
All course change requests must be made by the first Friday of the session. To request a course change, please get in touch with us directly via email at professionalstudies@queensu.ca or call 613-533-2387.
How do I drop a course that has not yet started?
- Log in to your Queen’s portal using your NetID and password
- Under SOLUS, click on SOLUS Student Centre
- Under Academics, click on the drop-down menu, select Enrollment: Drop and click the double arrows to the right
- Select the term your course is in using the radio buttons on the left and click Continue
- Select the course you wish to drop using the radio buttons on the left and click Drop Selected Classes
- On the next screen, click Finished Dropping to confirm your withdrawal
How do I withdraw from a course that has already started?
Email professionalstudies@queensu.ca to withdraw from your course. If applicable, a refund will be issued to your credit card within 2–3 business days.
See our Fees, Refunds and Financial Support page for more details.
How are courses assessed and evaluated?
Assessment and evaluation tools and practices differ from course to course. The assessment in each course has been designed specifically to match learning outcomes and expectations.
For more information, please visit the dedicated page of the course that aligns with your interests.
I’ve fallen behind in my course and will not be finished by the end date. Can I request an extension?
If you have completed at least 75% of the required coursework by the end of the course, you may be eligible for an extension. Please get in touch with your instructor as soon as possible to make arrangements.
Can I appeal a failed grade?
You have the right to appeal a failed grade assigned in a course subject to the marking scheme set out by the course instructor(s).
As a first step, email your instructor and request an informal review of the grade. Instructors are strongly encouraged to consent to this review. This request should be made within ten business days of the grade being received. Usually, the instructor will provide a reconsidered grade and notify you by email within ten business days of the submission of the request and any additional relevant information.
If the instructor’s request for an informal review is denied or you are not satisfied with the decision, a formal appeal may be submitted to Brandon Ruck at brandon.ruck@queensu.ca. The appeal must be submitted in writing with copies of all relevant documents no later than 10 business days after receiving the reconsidered grade. A third party will review the appeal within ten business days of receiving the request.
How do I order a transcript?
