CONT693: Supporting English Language Learners

This course will count towards completion of the Post-Graduate Certificate in Workplace Training and Development

Building stronger multicultural workplaces: empowering English language learners and fluent speakers together

This course is for professionals in teaching or training roles who work with English language learners. It examines some of the cultural and social issues that affect how people work together. This course suggests ways to help English language learners understand and use spoken and written English. You will use videos, articles, personal stories, quizzes, writing exercises and real-life tasks to gain insight into creating a strong and cooperative multicultural work environment. 

Who Should Take This Course?

The course is ideal for

  • professionals in teaching or training roles who work with English language learners (ELLs)
  • trainers delivering workplace courses and coworkers mentoring colleagues
  • small business owners working with multilingual employees 
  • individuals who want to support ELLs and create a strong and cooperative multicultural work environment based on positive communication

Delivery Method

This course is delivered asynchronously online allowing participants to engage with flexibility at their own convenience. This method provides a balance between self-paced learning and structured coursework while promoting a supportive community where participants can share experiences and ideas. 

Professional Development 

This course will count towards completion of the Post-Graduate Certificate in Workplace Training and Development

Students who complete the Post-Graduate Certificate will be eligible to receive advanced standing in the laddering option offered by the Faculty of Education. 

Queen’s University Faculty of Education has designed this the laddering option as a customizable graduate experience, with the inclusion of three different credentials within one course. Laddering will allow you to progress through successive credentials while carrying forward course credits. Students can receive three different credentials: a Post-Graduate Certificate, a Graduate Diploma in Education, and a Professional Master of Education. If you follow the laddering system, you can earn all three credentials with fewer classes overall.

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Course Fees


Course fees include

Policies and more information

Learning Outcomes

By the end of this course, you will be able to

  • review data on language diversity and immigration in Canada
  • explore the benefits of immigration
  • assess the complexity of English language tasks
  • revise materials for ELLs at different ability levels
  • create workplace environments that support positive communication between ELLs and fluent speakers of English
  • compare cultural similarities and differences, and their roles in shaping workplaces
  • recognize examples of racism and harassment, and learn about legislation intended to combat them
  • synthesize course content to define the role of ELL support

Course Outline


 Minimum hours 

  Module 1: Canada, a Multilingual Community  


  Module 2: Reaching Your Audience


  Module 3: Workplace Culture and Communication


  Module 4: Reading and Writing Workplace Documents


  Module 5: Promoting Fair and Equitable Workplaces


  Module 6: Wanted: ELL Support Coordinator


Total hours  


Course Schedule

Session Course Dates Registration Deadline Registration Status
Late Summer 2023 Aug 07, 2023 – Sep 29, 2023 Jul 28, 2023 Open
Fall 2023 Oct 02, 2023 – Dec 08, 2023 Sep 22, 2023 Open
Winter 2024 Jan 22, 2024 – Apr 05, 2024 Jan 12, 2024 Open

Late Summer 2023

  • Dates: Aug 07, 2023 – Sep 29, 2023
  • Deadline: Jul 28, 2023
  • Status: Open

Fall 2023

  • Dates: Oct 02, 2023 – Dec 08, 2023
  • Deadline: Sep 22, 2023
  • Status: Open

Winter 2024

  • Dates: Jan 22, 2024 – Apr 05, 2024
  • Deadline: Jan 12, 2024
  • Status: Open

Registration will remain open until 4pm ET on the posted registration deadline date.

Application Requirements

While a post-secondary degree/diploma is not required, it is recommended for this program.

Required Technology

A smartphone or a computer with a web camera and microphone.

Course Materials

This course has no required resources.


Applicants who require special accommodations are asked to:

  • Contact us at least 1 week prior to the start of the course to allow enough time for appropriate accommodations to be made.
  • Provide necessary documentation upon request.