All online programs are running as scheduled. Our offices are closed until further notice, we remain available via email and phone. Contact us

Fees & Refunds


Course fees must be paid in full by VISA, MasterCard or Interac through SOLUS in order to access your course(s). No other payment methods (including bank transfer/bill payment) are accepted. Please only accept the course(s) you intend to pay for now. Once you have paid for your course it will take 1–2 business days to gain course access.

Sponsored Students

If your course fee is being paid by a sponsor, you must complete the online application and submit a sponsorship letter to the University Fees Office in lieu of payment. The letter must include:

  • name of the student,
  • student number,
  • name of course,
  • start and end date of the course,
  • and the amount.

Fax (613) 533-2068 or email

Course Changes

All course changes must be requested within the first week of the course. The deadline for course changes is the same as the deadline for a full refund (the first Friday of a session).

To request a course change, contact us.

Dropping a course

  • Log into your Queen's portal using your NetID and password
  • Under SOLUS, click on SOLUS Student Center
  • Under Academics click on the drop down menu, select Enrollment: Drop and click the double arrows to the right
  • Select the term your course is in using the radio buttons on the left and click Continue
  • Select the course you wish to drop using the radio buttons on the left and click Drop Selected Classes
  • On the next screen click Finished Dropping to confirm your withdrawal.


Refunds are issued directly to the credit card you used for payment 7 - 10 business days after you drop a course.

If you drop a course:

  1. by the midpoint of the course, you will receive 100% of your course fee.
  2. after the midpoint, before the end of the course, you will receive 50% of your course fee.

The following courses are not eligible for refund:

  • CONT250 - Communicating Effectively with Parents
  • CONT251 - Creating Inclusive Learning Environments